Returns & Exchanges

At Velotric, we want you to ride with confidence; if you are not completely satisfied with your e-bike, you can return it within 14 days of delivery. All returned items must be in original packaging and in like-new condition to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of receiving your order to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Carefully disassemble your bike and pack it into the original Velotric shipping box with all tools, chargers, and manuals included.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to the outside of the box and drop it off at an authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians inspect the bike for damage and verify the odometer reading, your refund will be processed back to your original payment method.